Staff members from Prism health North Texas Oak Cliff Health Center Clinic

Dental Director of Operations Job – Dallas, TX

Why You'll Love This Job

Our Core Values:

The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:

We are solution seekers.  The organization’s founders found solutions even during the AIDS crisis of the 80’s; we remain proactive, thrive on change, and always willing to take the lead.
We have a can-do attitude. We are flexible, agile, and never say, “It’s not my job.” We always seek growth, and we are never late but always willing to stay late to see the last patient.
We are mission driven. We are committed to health equity; recognize all contributions are meaningful and valued. It is never about the me or I, but about the we.
We care about people.  We celebrate diversity, equity, and inclusion; we are kind and practice acts of kindness, all in service to our patients and each other.

General Description:
The Dental Director of Operations is responsible for planning, directing, and evaluating all clinic operations within their regional operations unit. This role will ensure that the regional operations unit is achieving business, financial, patient satisfaction, and operational objectives by providing oversight of a group of multi-specialty dental and vision practices. This position will direct and develop office manager-level and regional operational positions as they carry out the operating plan while measuring the results of the strategy. Follows and supports the CARE model for patient experience.

Responsibilities

Specific Responsibilities of the Job:

Maintain visibility and on-site presence throughout the region.
Manage 2 Dental clinics 
Strategic planning under the direction of the VP of Operations and execution at the clinic level to enhance profitability, productivity and efficiency throughout the regions’ operations.
Responsible for driving the region to achieve and surpass profitability, cash flow, business goals and objectives while maintaining an acceptable level of quality.
Work closely with finance to develop and manage budgeting and budget execution.
Work closely with clinical quality assurance to ensure adherence and enforcement of compliance at the office manager and clinical level.
Work closely with business intelligence to track and impact performance metrics and reporting and communicate at the divisional/regional level.
Provide day-to-day leadership and development management to the region that mirrors the adopted mission and core values of the company.
Participates and directs the performance management process within the team by ensuring performance issues are addressed in a timely and effective manner.
Responsible for the measurement and effectiveness of all processes internal and external at the regional level. Provides timely, accurate and complete reports on the operating condition of the region to the VP, Operations.
Collaborate with regional and clinical directors to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives.
Creates a high-performance practice team by focusing on retaining and developing talent.
Working in partnership with clinical directors to motivate and lead a high-performance clinical team at the provider level by attracting, recruiting, retaining, and developing talent.
Interprets, understands and manages controllable items on profit and loss statements.
Other duties as assigned.
Moderate physical activity; requires handling average-weight objects up to 10-15 pounds.
Work primarily in the field visiting practice locations or in either a private or shared office environment.
Requires the effective use of office equipment including, but not limited to, computers, phones and printers.
Ability to sit at computer terminal for extended periods of time.
Ability to communicate via telephone.
Ability to communicate in an active office environment.
May be exposed to fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases

Skills & Qualifications

Required Knowledge, Skills and Abilities:

High standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently while demonstrating excellent organization and follow through.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Ability and willingness to move with purpose and a strong sense of urgency.
Self-motivated, positive, and enthusiastic.
Self- starter with a strong desire to exceed expectations and capable of leading, directing, and supporting a team to achieve successful results.
Maintains confidentiality discretion.
Ability to effectively work in collaboration with others to achieve business objectives.
Willing to grow and be challenged.

Education and Experience:

Bachelor’s Degree or equivalent experience.
3-5 years of Dental practice management required
FQHC experience preferred
Chip, Title V and Ryan White experience preferred
8 years of operations experience with 3 years of multi-unit profit & loss management.
Strong facilitation, problem solving, analytical and interpersonal skills.
Strong PC skills (Microsoft Office; Excel and Word).
Ability to adapt to constantly changing environment.
Demonstrates excellent written and oral communication skills.
Ability to meet OSHA, CDC, ADA and HIPAA standards.
Ability to travel using personal car to visit practices and home support offices.
Frequent overnight travel including business meetings.

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