Staff members from Prism health North Texas Oak Cliff Health Center Clinic

Executive Vice-President, Operations Job – Dallas, TX

Apply Now

Our Core Values

The culture at Prism Health North Texas is built on our shared Core Values.  We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:
  • We are solution seekers. The organization’s founders found solutions even during the AIDS crisis of the 80’s; we remain proactive, thrive on change, and always willing to take the lead.
  • We have a can-do attitude. We are flexible, agile, and never say, “It’s not my job.” We always seek growth, and we are never late but always willing to stay late to see the last patient.
  • We are mission-driven. We are committed to health equity; recognize all contributions are meaningful and valued. It is never about the me or I, but about the we.
  • We care about people. We celebrate diversity, equity, and inclusion; we are kind and practice acts of kindness, all in service to our patients and each other.

General Description:

The Executive VP, Operations is responsible for overseeing all operations which provide services to patients of Prism Health North Texas.  The EVP has responsibility for oversight of all clinic facilities and all services delivered, whether through in-person encounters or through telehealth.  This position ensures all services delivered to patients are accomplished in a manner that aligns with best practice patterns, while also working to create an innovative Center of Excellence for HIV management, HIV prevention, and sexual health, both regionally and nationally. The VP works collaboratively across the organization, is integrally involved in strategy and planning, and works to instill a culture of quality and excellence that attracts and retains both patients and staff.  The Executive VP, Operations is a member of the senior leadership team.

Responsibilities

Specific Responsibilities of the Job:
  • Leads the agency’s medical, non-medical, facilities and services, ensuring compliance with local, state, and federal regulations and laws, including HIPAA, OSHA, Centers for Medicare and Medicaid Services (CMS), third party insurers, and industry established standards of care.
  • Contributes to PHNTX organizational strategy and vision by independently creating and directing patient-facing services and initiatives that align with the organization’s overall strategic plan.
  • Models and instills a culture of respect, professionalism, collaboration, cooperation, and equity for all service line management and front-line staff, as the primary face of PHNTX to patients’ individuals seeking care from PHNTX
  • Responsible for the oversight and management of multiple service lines and staff roles, including Directors, Clinic Managers, and front-line staff, ensuring patient services are timely and delivered in a professional manner, use of resources (human and material) are fiscally responsible while maintaining industry standards, staffing ratios are adequate to meet patient demand, and the overall patient experience strives for excellence in every aspect of care or service delivery.
  • Collaborates with the Chief Medical Officer and other physician leaders to anticipate and manage clinic operational needs.
  • Ensures Patient Centered Medical Home Integrated Care certification and other related certifications or designations are maintained.
  • Engages providers and other professionals to engage in innovative initiatives and achieve outstanding results.
  • Independently manages and addresses patient concerns, complaints, grievances, and incidents in a timely manner with compassion, respect, and oriented in customer service.
  • Works collaboratively with the analytics team to provide guidance and expertise in developing summary reports and dashboards to inform senior leadership and other stakeholders of the effectiveness of operations, clinical and financial outcomes, and quality and safety metrics for assigned service lines.
  • Inspires, creates, and initiates strategic initiatives steeped in excellence and continuous quality improvement.
  • Supports internal and external audits, including those required by grantors, CMS, third party insurers, research studies, HRSA, OSHA, infectious disease surveillance, CLIA waiver, 340B drug program, and other regulatory agencies and stakeholders.
  • Works collaboratively with Compliance to create, maintain and implement policy and procedures for services and processes.
  • Ensures continuing education and relevant trainings are available to staff to support deliverables;
  • Independently develops and manages budgets across multiple services lines.
  • Reviews, approves, and monitors contracts and other legal agreements under the direction of the VP of Legal Affairs & Compliance and EVP, Patient Services & Operations.
  • Collaborates with local professional programs (medical assistant, nursing, social work, nurse practitioner, etc.) to create internship opportunities to support community efforts to strengthen and expand the clinical workforce with collaboration from the CMO.
  • Serves as a liaison to the organization’s People & Operations Committee and Board of Directors and independently creates and presents summarized dashboard reports and analysis on patient service activities.
  • Represents the organization at various community and governmental planning bodies in coordination with other staff representatives, as needed.
  • Other duties as assigned.


Skills & Qualifications

Required Knowledge, Skills and Abilities:
Job Requirements:
  • Ability to work across multiple levels of the organization from executive leaders to front line staff and community partners.
  • Extensive experience leading diverse, multi-functional teams.
  • Excellent communication skills and the ability to communicate effectively (verbal and written) and relate and interact effectively in a variety of settings.
  • Ability to model, teach, and mentor professional leadership.
  • Excellent customer service skills.
  • Ability to make logistical decisions, solve problems, and provide direction in a dynamic and high-stress environment.
  • Excellent organizational, time management and project management skills. 
  • Extensive experience in ambulatory clinical care.
  • Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook). Knowledge of MS Access and Visio preferred.
  • Experience with federally qualified health center or other safety-net or federally funded grant programs preferred.
  • Experience with Patient Centered Medical Home (PCMH) and integrated primary care preferred.
Education and Experience:
  • Bachelor Degree in healthcare management, business management or equivalent from an accredited college/university.
  • Master’s Degree in Nursing, Social Work, Nursing, Healthcare Administration. Organization Development or related field.
  • Minimum of 10 years' experience in senior leadership or equivalent role / responsibility.
  • Minimum of 5 years’ experience in ambulatory clinic management.
  • Minimum of 2 years’ direct responsibility for budget development and management.
  • Knowledge of local, state, and federal funding, grant requirements and non-profit requirements.
  • Knowledge of HIPAA, OSHA, and Medicare/Medicaid compliance.
  • Knowledge of HRSA regulatory requirements for Federally Qualified Health Centers (FQHCs)
Apply Now
Back to All Jobs