Staff members from Prism health North Texas Oak Cliff Health Center Clinic

Manager, Organizational Learning & Development JobDallas, TX

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Our Core Values

The culture at Prism Health North Texas is built on our shared Core Values.  We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:

  • We are solution seekers.  The organization’s founders found solutions even during the AIDS crisis of the 80’s; we remain proactive, thrive on change, and always willing to take the lead.
  • We have a can-do attitude. We are flexible, agile, and never say, “It’s not my job.” We always seek growth, and we are never late but always willing to stay late to see the last patient.
  • We are mission driven. We are committed to health equity; recognize all contributions are meaningful and valued. It is never about the me or I, but about the we.
  • We care about people.  We celebrate diversity, equity, and inclusion; we are kind and practice acts of kindness, all in service to our patients and each other.  

General Description
Prism Health North Texas (PHNTX) is a nonprofit, community-based organization providing comprehensive primary care, behavioral health, dental, case management, and clinical research services. The Manager of Organizational Learning & Development is responsible for supporting the strategic goals and business objectives of PHNTX by leading an employee learning and development program that is effective, accessible, engaging, and dynamic.
The Manager will work with leaders across the organization to develop content to support (1) tactical and technical skills training, (2) orientation and onboarding, (3) professional development, (4) compliance training, and (5) reinforcement of PHNTX’s mission and Core Values.   The Manager will understand the performance and competency needs of the organization, and work to design, direct, implement, and maintain a system of learning that supports business objectives, organizational mission, and vision, and delivers impactful outcomes.  The Manager will be a proven leader, with experience providing learning opportunities to employees of diverse backgrounds.
The Manager will be proficient at using a variety of learning modalities, including, but not limited to, written, interactive and visual content, reference guides, and virtual and in-person training. The Manager will implement a training plan that ensures compliance with state, federal and grant requirements, as well as in support of clinical, community, and business operations.


Duties and Essential Job Functions
The essential functions include, but are not limited to the following:
  • Create engaging learning activities and compelling course content to enhance knowledge retention and facilitate effective performance of job duties.
  • Collaborate with subject matter experts to identify training needs and create educational content to support identified needs.
  • Partner with Human Resources and hiring managers to develop a comprehensive orientation curriculum for new hires.
  • Partner with the Compliance Team and stakeholders to implement and monitor training components of audit and investigation corrective action plans.
  • Incorporate industry standards and tools to quantify and measure learning effectiveness.
  • Utilize professional design, methods, and modalities.
  • Include interactive tools, when possible, that enhance and support the learning experience.
  • Create supporting reference material (manuals, audio/ video simulations, role play, games etc.) when appropriate.
  • Ensure content accuracy and alignment with current business processes, company branding guidelines and organizational procedures.
  • Integrate inclusivity and equity into educational content and employee professional development.
  • Work with leadership to ensure the organizational learning plan is consistent and supportive of the organization's priorities, Core Values, and business objectives.

Skills & Qualifications

Required Education and Experience
  • Bachelor's degree in instructional design, educational technology, or related field. Master's degree preferred.
  • 5 years of experience educating adults in a corporate setting. Healthcare experience a plus.
  • 5 years of developing, facilitating, and implementing educational offerings.
  • Experience in educating adult learners across broad ethnic and socioeconomic backgrounds preferred.
  • Knowledge and experience in using learning theories and instructional design models
  • Solid knowledge of course development software and at least one Learning Management System.
  • Lesson and curriculum development and planning.

Knowledge, Skills & Abilities
  • Visual design and storyboard experience (Dreamweaver, Photoshop, Illustrator).
  • Ability to write effective copy, instructional text, audio/video scripts
  • Proficiency in Excel, Word, and Outlook.
  • Ability to effectively communicate in verbal and written formats.
  • Ability to collaborate with community service providers.
  • Ability to organize and complete work with minimal supervision
  • Must have valid driver’s license and auto insurance.
  • Must be able to lift up to 50 pounds.
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