Staff members from Prism health North Texas Oak Cliff Health Center Clinic

Patient Service Representative Supervisor Job – Dallas, TX

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Our Core Values

The culture at Prism Health North Texas is built on our shared Core Values.  We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:
  • We are solution seekers.  The organization’s founders found solutions even during the AIDS crisis of the 80’s; we remain proactive, thrive on change, and always willing to take the lead.
  • We have a can-do attitude. We are flexible, agile, and never say, “It’s not my job.” We always seek growth, and we are never late but always willing to stay late to see the last patient.
  • We are mission driven. We are committed to health equity; recognize all contributions are meaningful and valued. It is never about the me or I, but about the we.
  • We care about people.  We celebrate diversity, equity, and inclusion; we are kind and practice acts of kindness, all in service to our patients and each other.  

General Description:

The Patient Service Representative Supervisor manages the flow of patients in a clinical and nonclinical setting, both in-person and on the phone, seeking to be scheduled to see a Practitioner, properly Registering new patients, and ensuring that Registration/Front Desk policies and procedures are being followed and maintained by the Registration/Front Desk Staff.

Responsibilities

Specific Responsibilities of the Job:

  • Provides Oversight and Supervision for the follow Registration/Front Desk responsibilities:
  • Answers telephone to take complete messages or relays calls efficiently to staff or to voicemail. Receives guests and announces them to appropriate staff.
  • Checks in clients, verifies patient demographics and insurance, update forms and consents, and controls the collection and reporting of co-payments.
  • Maintenance of outgoing voicemail message for scheduled closings.
  • Incoming and outgoing mail and faxes.
  • Maintains adequate inventory of office supplies, purchases office supplies, and organizes supply room/cabinets.
  • Identifies ways to improve work processes and procedures or methods and make recommendations to the clinic administrator or associate clinic administrator for appropriate changes to improve effectiveness, productivity, efficiency, and customer satisfaction that support the overall goals of the Agency.
  • Other duties as assigned.

Direct Reports:
Call center PSR's

Skills & Qualifications

Required Knowledge, Skills and Abilities: Job Requirements:

•Must have experience supervising staff by providing direction and leadership.
•Attention to detail and ability to manage staff, deadlines, and daily expectations of a Call Center
•Must have excellent customer service skills and a high level of professionalism.
•Must have a strong sense of professional boundaries and communication skills.
•Must be experienced with Excel, Word, and Outlook and data entry.
•Must be able to handle multiple, ongoing tasks with minimum supervision.
•Must be able to coordinate effectively between multiple departments.
•Must be able to work with all types of people.
•Must be able to lift 50 pounds

Education and Experience:
•Minimum of high school diploma or G. E. D.
•Must have 2 or more years of experience Supervising and Managing a Registration/Front Desk staff in a medical facility or physician’s office.
•Must have 3 years’ experience in a medical facility or physician’s office.
•Bilingual preferred.
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